FAQ — Frequently Asked Questions

Ordering and payment

Do I need to be a registered user to buy online? Can I get a discount?
- You do not need to register to make a purchase, but once registered, you will be able to take advantage of the "My Account" benefits of online shopping.
  
  My Account is a handy environment that brings together everything you do online.
How to pay for goods?
- You can pay for your goods in the way that is most convenient for you, whether by invoice, bank transfer or instalment. You can find out more about paying by instalment by siit.
How do I know when an order has been placed and is being processed?
- We will send an automatic confirmation to your e-mail address as soon as we receive your order. We will notify you of any updates to your order by e-mail and, if necessary, we will also contact you by phone.
Is it possible to place an order by phone?
- Orders can only be placed via our website or by e-mail on the basis of a prepaid invoice.
I have received an invoice for an order, but I want to change the details. How can I do this and what data can I change?
- To change any information on the invoice, please contact us by e-mail info@airmarket.ee. In the attachments, please indicate your order number and the changes you wish to make..

How do I get the goods I ordered from the website?
- You can pick up the goods yourself, either on site at the Baumarket OÜ office or at the distribution points/warehouses of our partners. More detailed instructions will be sent by customer support after the order has been confirmed.
- In addition, you can also get your goods from the nearest parcel machine or by courier. Read more siit.